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Support for billing and subscription management issues is accessible on-line or by phone all through China business several hours (Beijing Time), Monday by way of Friday. Billing and subscription management aid is often accessed using the exact same phone number and on line assistance request process just like specialized support.
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Self-services help is readily available for all Office 365 operated by 21Vianet users, and includes troubleshooting applications and video clips, aid content articles and videos, and message boards and wikis while in the Place of work 365 Group. For more self-help means, see Find out about Office 365 operated by 21Vianet.
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Minimal services beyond these several hours is offered When you have missing or experienced your mobile phone stolen, or In case you have a fault on your O2 landline. Calls from abroad are absolutely free from an O2 Business cell, other providers' fees may perhaps differ. About your O2 Business account
Intercontinental simply call fees use. Call rates is often averted by publishing a guidance ticket throughout the Workplace 365 admin Centre.
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Sustain conversation Along with the directors that will help make sure that concerns are tackled on an ongoing basis.
Approved administrators can use the Workplace 365 operated by 21Vianet portal to submit service requests on the web and obtain aid phone figures. For Directions, see Contact assistance.
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